The *business* of software
Looking for CRM tool that can also handle/integrate with ecommerce and inventory tools. Suggestions?
I am working with a client that has a manufacturing/distribution company of jewelry. They need a basic CRM tool that can capture their customer and vendor information, but that can also support their inventory, what stores have what merchandise, how many are left, etc. In addition, they want to find a new ecommerce tool, preferably one that can link back to CRM to add new customers, purchases, etc.
Do you have any suggestions, and if so, what price range and websites would be helpful. Thank you.
- Kendra
Tags: crm, customers, ecommerce, inventory, management, product
Replies to This Discussion
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Permalink Reply by Commence CRM on -
Check out this blog post from Commence CRM: http://www.commence.com/blog/index.php/2009/10/13/manufacturing-and...
Commence Corporation offers customer management software (CRM software) for small and mid-size businesses. Commence CRM helps companies address three specific business challenges: (1) capturing, managing, and sharing vital customer and prospect information, (2) improve how you sell and deliver products and services to the market, and (3) enable you to provide world-class customer service using the integrated Support module.
The CRM solutions include sales & marketing, lead management, contact management and there are additional modules available for customer support, project management and accounting integration (including inventory). These CRM applications can be customized including custom fields, views, reports. Other features include tracking customer activity & history, full email integration including email marketing and logging as history, and much more -- all offered as an online service that you can use anytime, anywhere from a web browser.
We believe the difference is in the level of service we provide and expertise we have with the small and mid-size market. Check out our web site at http://www.commence.com or call us at 877-COMMENCE to schedule a personalized demonstration or get details about the pricing or to sign up for a free trial.
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Permalink Reply by Daniel Kuperman on -
Kendra,
I think NetSuite has what you're looking for, they combine the sales side CRM with accounting/financial module for a better rounded package (I believe inventory can also be part of it). The problem is the price (over $100K).
You should also check Salesforce.com AppExchange program. They probably have one or two vendors that provide the functionality (licenses for SalesForce.com range from $30 to $50 per user per month I think).
Daniel
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Permalink Reply by Kendra Von Achen on
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Daniel - thanks. I was considering NetSuite as the first option for this client, until they told me they have a new policy that eliminates them from affording the software! Not happy about that.
As for SF.com, in order to use the AppExchange effectively, it then becomes unaffordable for a 1-2 user company to purchase. That's why I'm having so much frustration finding the right solution for this client.
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Permalink Reply by Girish Bellalcheru on -
Hi Kendra, Have you checked out EnCircle CRM though its still under development, its got most of the features any small business would need. I'm not sure about how much integration it can offer with 3rd party products.
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